“I will make every FedEx experience outstanding.”
The Purple Promise guides everything we do at FedEx. It’s our shared commitment to excellence that sets us apart, earns the trust and loyalty of customers, and makes FedEx a great place to work.
We can build on our success by adopting three behaviors:
- Put my customers first.
- Keep it simple.
- Stay one step ahead.
Letter from Dave Bronczek
“Team members deliver outstanding experiences daily. We must continue our focus on the Purple Promise, as FedEx is no longer compared only to our competitors. We’re compared to the top brands our customers experience every day — online and in person.”
See the Purple Promise in action
Read success stories of team members who have delivered the Purple Promise in amazing ways for both internal and external customers. And submit your own story — we want to hear how you’ve created simple and outstanding FedEx experiences. You can help inspire others so stories like these become the norm.
